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The Bournemouth School of English

The Bournemouth School of English

The Bournemouth School of English

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Terms & Conditions

These terms apply to all bookings and cover all services provided by The Bournemouth School of English (the School).

By enrolling with us, you automatically agree that you have read, understand, and agree to abide by these Terms & Conditions.


Before the School can accept a student who is under 18 years of age, a signed Contract of Care form must have been received.

It is your responsibility to read, understand, and abide by the School's policies, procedures, and guidance as found in our Student Handbook and Code of Conduct for all students. If there is anything you do not understand in these documents, please ask.

The School reserves the right to search any person, or their belongings, in the event of any reasonable suspicion of theft.

It is a requirement of enrolment that you are responsible for providing the School with accurate and full contact details for yourself in the UK and in your own country, and for your next of kin; it is also your responsibility to inform us immediately if there are any changes in these details.

In order to fulfil our obligations to you and the British authorities, it is necessary for us to see and scan your visa and passport, or equivalent proof of identity.

Neither the School, nor its representatives, are liable for loss of tuition or other services due to public disturbance, industrial action or factors outside our control. Refunds cannot be made under any circumstances. The School does not accept liability in case of illness, accident, loss or damage to personal effects or property.

Any damage to property or personal effects, whether intentional or not, must be paid for in full.

The School reserves the right to refuse or cancel an enrolment, and to refuse services, in the event of misconduct, poor attendance, unsatisfactory behaviour, or absence of advance payment. Where this student is a child, the School will contact the parent/guardian, whose responsibility it is to ensure the immediate and safe return of their child to their home country.

The School reserves the right to change the price or course details without prior notice.

The School's directors reserve the right to exercise their own discretion in all matters; their decision is final.

Supplementary Services

Supplementary Services, including Homestay accommodation, are only available to students, or group leaders of students, who are concurrently studying for a minimum of 15 hours per week.


If you cannot come to school for any reason, please inform the office as soon as possible; the School will not be able to refund any payments. However, if you contact us before 09:30 on the day of study, we will allow you to recuperate the hours lost at a mutually-convenient time.

Any unused hours of study that can be recuperated must be taken during weeks of paid study; you cannot use this time in weeks that you have not paid for.


Any payment made is automatically subject to the school's Terms & Conditions as displayed on this page at the time of booking.

All payments must be made to the School; you must not offer money to any other person; such as your teacher, your homestay host, or your taxi driver. You must also not accept any payment from other people for a service organised by the School. Any payment offered or accepted represents a breach of contract and automatically nullifies any agreement between you and the School.

All payments must be made in advance; the School cannot guarantee to provide any service unless payment has been received 14 days in advance. If you choose to pay in instalments, each payment must be made in advance of the period of study. The School offers reduced prices for longer periods of study; in order to qualify for these discounted rates, full payment must be made in advance.

We will send or give you written confirmation of every payment received; please keep this until the end of your course. It is your responsibility to provide evidence of any payment made.

Payments received for a specific service cannot be transferred to provide payment for a different service; payments cannot be transferred between students or service providers.

The Registration Fee must be paid before you begin studying; this includes your first book. If you need other books during your time with us, you will need to pay for these in the office before you join the class. If you are not sure how many books you will need, please ask in the office before you begin studying.

The School does not offer any reductions, discounts, or refunds for courses that include a public holiday or school closure; these dates are available in advance on our website. For programmes that include fewer than 30 hours of tuition each week, the School will make every effort, but does not guarantee, to provide an alternative day of study in place of any day lost due to school closure.

Our Payment Instructions and the School's Cancellation & Refund Policy are detailed in the grey-coloured section of this page. It is your responsibility to read and understand this information; please ask us if anything is not clear.

Insurance and unexpected costs

You are strongly advised to take out appropriate insurance for your stay in the UK. We suggest insurance that will cover course cancellation, as well as health problems, and accidental loss and/or damage to property. The School does not recommend any specific insurance company.

If you are forced to remain in the UK for longer than intended, or incur unexpected costs due to circumstances outside of our control, we will try to help you in every way possible but the School cannot be responsible for any costs incurred, and cannot provide any services not booked and paid for in advance.

Use of images

Students are sometimes asked to be in a photograph or video that may then be used for promotional purposes. Images may be used in printed media as well as on our website or on our social media platforms. Students have the right to say no at any time, and you can instruct us to remove and delete any image for any reason. If you are not happy to be included, please inform us immediately in writing.

Concerns and complaints

If you are not satisfied with any aspect of your booking, please speak to us as soon as possible. Any concern or complaint will be dealt with in accordance with our Student Concerns & Complaints Policy.

If you do not understand any part of these Terms & Conditions, please ask and we will be happy to explain it to you.

Coronavirus Terms & Conditions

The following terms apply to all bookings made from 1st July 2020, and are provided in light of the global pandemic known as COVID-19.


The Bournemouth School of English has performed a comprehensive risk assessment, and taken careful measures to limit the risk of exposing students and staff to coronavirus while on school premises. It is, of course, impossible to remove all risk, or to make a guarantee that coronavirus will not affect anyone in the future.

We cannot be liable if you develop symptoms while in the UK, but will do everything we can to help you if you are affected. You can read more about the safety measures we have taken to protect staff, students, and visitors.

As part of these safety measures, you must sign a health declaration on your first day at school and we will take your temperature every day. There are signs and instructions around the school, and you must follow the advice at all times; this includes hand washing, social distancing, and using hand gel and disinfectant spray regularly.

Any person who does not follow the school's health advice, or deliberately risks spreading infection, will be subject to our normal disciplinary procedure.

Travel restrictions

Before you arrive in the UK, you must complete a passenger locator form; you will need to present these details when you arrive in England.

The UK has established travel corridors with many countries, which means that many of our students can once again travel to England and move freely. This list of countries is being updated regularly, so it is important to check often.

If you travel from a country not on the list, or if you visited or made a transit stop in a country that is not on the list in the 14 days before you arrive in England, you will be required to spend a 14-day period in quarantine.

Students who are required to quarantine on arrival in the UK will need to stay in private accommodation before starting their programme; you should stay indoors and avoid contact with other people, even if you or they do not have symptoms.

This applies to all travel to England; by train, ferry, coach, air, or any other route. More information on self-isolating when you arrive in the UK can be found here.


If you develop any symptoms of the virus, you must tell us immediately and stay at home. You must take a free coronavirus test from the NHS; until the results of this test have been received, you will need to stay at home, in self-isolation, and you will not be able to come to school. If your coronavirus test returns a negative result, you may return to school immediately. If your coronavirus test returns a positive result, you must stay at home for 10 days and not have contact with other people.

It is not normally necessary to self-isolate if another person at school develops symptoms, even if they test positive, but you will need to be very careful to wash your hands and maintain social distancing.

If you live with someone who develops symptoms, you will need to self-isolate at home for 14 days, or until they have received a negative test result for coronavirus.

If anyone develops symptoms of coronavirus, we will contact Public Health England and follow their advice; we will tell you if we believe you might have come into contact with someone who has developed symptoms, and will give you guidance on what you will need to do.


If you need to self-isolate for any reason, you must stay at home and tell the school what you are doing and why. We will help you as much as possible, and also speak to people for you if you want us to.

If you miss any classes due to self-isolation, we will allow you to rearrange these classes for another time.

Cancellation & Refund Policy

Our standard cancellation and refund policy will not apply if you book after 1st July 2020 and your programme is affected by coronavirus. If you booked and paid for a programme on or after 1st July 2020, and your programme is affected or cancelled due to coronavirus, the following terms will apply:

• The Registration Fee, Placement Fee, and Immigration Support Letter costs will be retained by the School as soon as their associated services have been provided.

• If the UK government, or the government in your country, advises against travel to the UK before you have started your programme, we will offer a full refund of all unused fees OR the opportunity to defer your programme until a later date at no extra cost.

Once you have started your programme, the following will apply:

• If you are forced to be absent from school, or the school is forced to suspend face-to-face teaching, we will allow you to join the normal classroom remotely and to recuperate any lessons missed due to illness at another time during your programme. If it is not possible to recuperate missed lessons, the cost will be returned to you in full.

• The cost of any weeks of homestay accommodation not used will be refunded in full; please note that any money paid to an external accommodation provider will be subject to their own terms and conditions.

• The cost of any leisure or transport booking not used will be refunded in full.

Any cancellation not due to coronavirus will be subject to our normal Cancellation & Refund Policy.

Last updated: Friday 1st January 2021